When paying by cash on delivery, you must pay the delivery person for the ordered goods directly. Please prepare the exact amount – our colleague is not obliged to have a change. In addition, please check the correctness of the e-mail address and phone number provided before sending your order, as we will send you an e-mail notification before delivery, and our colleague may contact you by phone upon delivery.

Attention: Cash on delivery is only possible for orders placed within Hungary, up to a maximum value of HUF 50,000 (~ €130). When paying by cash on delivery, the amount of your order will be increased by an additional handling fee of HUF 300.

You may pay by credit card in HUF or Euro through the Barion system. Credit card details are not shared with the vendor. The service provider Barion Payment Zrt. is supervised by the Magyar Nemzeti Bank (Central Bank). License number: H-EN-I-1064/2013

After receiving your order, we will send you a confirmation e-mail and a proforma invoice with the details for the transfer.

Attention: if you do not receive the confirmation within 1 minute, check your SPAM folder!

How to make payment:

1. Enter the details required to complete the order in the transfer notice section (these details are necessary to complete the order):
   • the order number,
   • name of the person placing the order (please also indicate in the notice section if the person's name making the payment differs from the one placing the order)
2. Please make the transfer to the following account number:
   • For EUR payment:
   • BSF Systems Korlátolt Felelősségű Társaság
   • Erste Bank Hungary Zrt.
   • Bank account number: 11600006-00000000-99275871
   • IBAN number: HU36116000060000000099275871
   • SWIFT code: GIBAHUHB
   • For HUF payment:
   • BSF Systems Korlátolt Felelősségű Társaság
   • Erste Bank Hungary Zrt.
   • Bank account number: 11600006-00000000-96914209
   • IBAN number: HU20116000060000000096914209
   • SWIFT code: GIBAHUHB
3. After making the payment, please send us your confirmation/proof of payment to sales@grinsect.com so we can start processing your order as soon as possible. The processing time for incoming transfers is 1 working day. Delivery shall only take place after the payment has been credited and processed.

Please note: If we do not receive the total amount of your order in our bank account within 3 working days, without confirmation of payment, your order will be automatically canceled.

The following aspects influence the shipping fee for orders::

• delivery method
• speed of delivery
• the weight of the products ordered
• delivery address

The delivery method may be as follows:

• personal pick-up at our Budapest office (1033 Budapest, Reményi Ede utca 3.) – this option is available for Yapper, Doggo, and Woofer products at a prearranged time (platform and further info are sent in the order confirmation e-mail).
• delivery by courier service – your order will be delivered by our partner companies (GLS Hungary, XXL Courier, FedEx , Magyar Posta). In this case, the delivery charges will be calculated according to the following scales:

• 0 - 2 kg: 5,74 €
• 2,1- 5 kg: 6,24 €
• 5,1- 10 kg: 8,03 €
• 10,1 – 20 kg: 9,26 €
• 20,1 – 25 kg: 10,03 €
• 25,1 – 30 kg: 11,45 €
• 30,1 – 40 kg: 13,03 €
• 40,1 – 50 kg: 20,05 €
• 50,1 – 60 kg: 27,79 €
• 60,1 – 80 kg: 37,05 €
• 80,1 – 100 kg: 40,11 €
• 100,1 – 120 kg: 50,13 €
• 120,1 – 150 kg: 60,16 €
• 150,1 – 200 kg: 80,21 €

• Free delivery of pet-snack insects (25 grams of larvae or pupae) if you do not add any other products to your shopping cart
• For domestic orders, we guarantee a fixed 990 HUF delivery fee on every hypoallergenic insect-based dog food product (Yapper, Doogo, Woofer) regardless of the order quantity.
• When ordering rearing crates, please consider the delivery charges as indicative, as we always send a unique offer to the customer when ordering this product.

Please note: The above prices assume a standard, non-cash delivery. Express delivery is only available for certain products for an additional cost of 300 HUF per parcel. Furthermore, a 300 HUF handling fee will be charged when selecting the COD payment option.

You will be notified 1 working day before delivering your order to your provided e-mail address (be sure to check your spam folder). You shall expect parcel delivery the following day between 8 am and 5 pm.

Please note: If we are unable to deliver the parcel to you or your authorized representative 2 consecutive times, our Company will not attempt delivery again, and we will send you an invoice for the delivery costs - as agreed in the GTC-, which you will be required to pay by the deadline stated on the invoice.

Currently, placing an order via our webshop is only possible from countries within the European Union, but this does not exclude you from ordering our products with delivery to other countries. Please fill out our Unique Offer Form, and our team will get in touch with you as soon as possible with a personalized offer, including shipping fee and estimated delivery time. Important to know that for orders placed outside the European Union, prices do not include VAT and customs charges.

Important: Orders shipped outside the European Union may be subject to import duties and taxes, which are determined by the Customs authority of the destination country, depending on various factors such as the country of origin of the purchased product, local VAT rates, and local import taxes. It is the Buyer's responsibility to pay any costs incurred in the country of destination at the request of the local authorities.

Please also note that Grinsect does not ship live products outside the EU, and the expected delivery time may increase in extreme weather conditions.

Possible destinations, indicative delivery costs, and delivery times for orders from our webshop: