Company name: BSF Systems Korlátolt Felelősségű Társaság
Registered seat: 6800 Hódmezővásárhely, Pál utca 50.
Name of representative: Sándor Aszalai (mother's name: Ildikó Erika Kiss)
Bank account number (IBAN): Erste Bank HU36116000060000000099275871 (for euro payments only)

Contact details
E-mail: info@grinsect.com
Phone: +36 20 230 0478
Internet: https://grinsect.com/en

Company registration number: 06 09 025710
VAT number: 27277090-2-06
Registry court's name: Szegedi Törvényszék Cégbírósága
Trade licensing authority: Hódmezővásárhely Megyei Jogú Város Jegyzője, mint I. Fokú Kereskedelmi Hatóság
Number of license: 53/2020.
Operating license issuing authority: Csongrád-Csanád Megyei Kormányhivatal
Number of license: 05-AMT-048 (F)
Grinsect feed manufacturing facility license number HU 05 1 00146
Chamber: Csongrád Megyei Kereskedelmi és Iparkamara
Hosting:
Company name:Tárhely.Eu Szolgáltató Kft.
Address:1538 Budapest, Pf.: 510.
Phone: +36 1 789 2 789
VAT number: 14571332-2-42

Goods: movable items offered by the Website and intended for sale on the Website:

• including, but is not limited to, black soldier fly-based products offered for feeding purposes, such as live animals (eggs, larvae, pupae) and processed products (insect meal, insect oil), pet food containing processed insects, and breading technology related to the mass breeding and rearing of black soldier flies, and
• movable property which comprises only digital content or data or services produced or supplied in digital form or is connected to such data or services in such a way that, in the absence of the digital content or digital service being understood, the goods would not be able to fulfill their functions

Digital data content: movable property which comprises only digital content or data or services produced or provided in digital form, or is connected to such data or services in such a way that, in the absence of the digital content or digital service being understood, the goods would not be able to perform their functions.

Parties: Seller and Buyer together

User: person contacting the Service Provider through the Website

Consumer: a natural person acting outside the scope of his profession, self-employment, or business activity

Consumer contract: a contract in which one of the subjects is a consumer

Manufacturer: the producer of the Goods, the importer of the Goods into the territory of the European Union in the case of imported Goods, and any person who, by indicating his name, trade mark, or other distinguishing sign on the Goods, presents himself as the manufacturer

Website: this Website used to conclude the Contract (https://grinsect.com/en)

Warranty: In the case of contracts concluded between the Consumer and the business (hereinafter referred to as the consumer contract), the warranty for the performance of the Contract in accordance with the Civil Code, as well as the mandatory guarantee based on the law

Contract: Sales contract between Seller and Buyer using the Website and electronic mail

Durable media: any instrument which enables the Consumer or the business to store information addressed personally to him in a way accessible for future reference and a period appropriate to the purposes of the data and to display the stored information unchanged

Means of distance communication: a device capable of making a contractual statement in the absence of the parties to conclude a contract. Such means include, in particular, an addressed or unaddressed form, a standard letter, an advertisement in a press product with an order form, a catalog, a telephone, fax, and a device for accessing the Internet

Distance contract: a consumer contract concluded under a distance sales scheme organized for the provision of goods or services under the agreement, without the simultaneous physical presence of the parties, in such a way that, for the conclusion of the Contract, the contracting parties use only a means of distance communication

Undertaking: a person acting in the course of his trade, self-employment, or business

Buyer/You: the person entering into a contract for the purchase offer through the Website

Purchase price: the consideration to be paid for the Goods and the digital data content.

The Website provides users with product information and online ordering opportunities. Users can browse the Website using various menu items. The Customer is entitled to purchase in the www.grinsect.com webshop, provided that they (hereinafter Customer or Consumer) acknowledge the General Terms and Conditions as binding and declare their agreement during the ordering process.

To purchase in the webshop, registration is recommended but not compulsory. Personal data provided during registration is processed by the Service Provider as indicated in the Privacy Policy (https://grinsect.com/en/en/privacy-policy/).

When ordering the goods available on the Website, we apply a quantity limit, which is different for each product; it is indicated on the product page of the given goods. In the case of a larger volume or regular order, a personalized request for quotation is possible, which can be indicated by clicking on the contracting link (www.grinsect.com/ajanlatkeres) displayed on the product page of the Goods after selecting the quantity by filling out the "Unique offer" form.

When shopping on the Website, according to the GTC, a contract between the Service Provider and the Customer is concluded upon order confirmation. The Contract shall not be deemed as a written contract, it is the result of an electronic legal declaration. The Service Provider records the Contract by its number. The day of purchase coincides with the day of receiving confirmation. The language of the Contract is Hungarian.

Purchase in the webshop shall be made only via the www.grinsect.com website electronically. An order placed over the phone, via e-mail, or by fax shall not constitute a valid order. The Service Provider is not obliged to fulfill these orders.

Registration is recommended but not required for purchases on the Website. When visiting the Website, the User can fill in a registration form by clicking on the "Register/Login" link. After entering your e-mail address, any username and password, a personal account will be created in the webshop, where you can enter your account data, shipping, and billing addresses by logging in, and on subsequent purchases, you can log in to view your previous orders and make other system settings. The User can find out about the successful registration by e-mail and on the Website. In case of successful registration, the system will automatically log him into the user interface. The User may request the cancellation of his registration by e-mail from the Service Provider, in which case he must re-register for a new purchase.

The User is responsible for keeping the access data confidential. The User is responsible for updating his data and must report to the Service Provider if he has become aware that a third party has misused his data. In case of a forgotten password, a new password can be requested on the Website to the registered e-mail address. If the User has previously registered on the Website, the ordering process can be continued by entering their e-mail address and password. In the webshop, the Buyer has the opportunity to purchase as a "Visitor," i.e., without prior registration. The Buyer can put the goods /goods selected on the Website in a virtual "Cart." After choosing the products, the User can continue the purchase before finalizing the order or view and modify the contents of the "Cart" by clicking on the "View Cart" button. You can then remove goods from the Cart, change the number of pieces, or add more goods to the Cart. The actual completion of the ordering process can be started by clicking on the "Continue to checkout" button within the "Cart" page or by clicking on the "Cashier" button under the cart icon and can be closed by filling out the order form completely, selecting the appropriate payment and delivery method for the Buyer, clicking on the "Submit order" or "Order" button. Finally, the Customer will receive confirmation of sending the Order on the Website or by e-mail. After ordering on the Website, the data and status of the placed order can also be tracked after logging in.

To place an order, the Customer must accept the Service Provider's General Terms and Conditions. The information provided on the Website does not constitute an offer to conclude a contract on the Seller's part. You are the bidder in the case of orders covered by this GTC. By pressing the "Order" button, the Buyer expressly acknowledges that his offer shall be deemed to have been made, and his declaration – in the event of confirmation by the Seller in accordance with this GTC – shall entail payment obligations. By pressing the "Order" button, the Buyer expressly acknowledges that his offer is binding for 48 hours. If the Seller does not confirm the Buyer's offer within 48 hours in accordance with these general terms and conditions, the Buyer shall be released from the obligation to make the offer.

The webshop can only accept and fulfill the order if the Customer fills in the fields indicated in the order form required for the purchase. Such as real name, address, telephone contact number, e-mail address, company name (if any), and the data required for billing and delivery. The Service Provider shall not be liable for damages resulting from failure to do so or for technical problems arising during the process. If a data entry error is detected after sending the order, the Customer must immediately notify the info@grinsect-eng.promesapreview.hu e-mail address, but not later than within 24 hours. The Customer shall bear any shipping or additional costs incurred if incorrect or insufficiently detailed addressing or other information.

Purchases outside Hungary are also governed by the provisions of this GTC, with the understanding that for the purposes of this section, a Customer is a Consumer who is a citizen of a state outside Hungary or has a foreign residence or a business that has a place of establishment in a state other than Hungary and purchases goods or services in that foreign state solely for end use or acting with such intent. A consumer is a natural person acting for purposes outside his trade, business, craft, or profession.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in another language.

For territories geographically outside Hungary, the Seller sells its products exclusively in Euros. Unless otherwise specified by the Seller, it shall apply the applicable Hungarian value added tax to all Goods.

In the case of delivery abroad, the shipping fees calculated during the ordering process are for informational purposes only.

The Seller undertakes to deliver live animal products exclusively within the European Union. For orders from a country outside the European Union, the relevant prices do not include sales taxes and customs costs, and delivery times may be increased. Upon receipt of orders shipped outside the European Union, import duties and taxes may be incurred, which are determined by the Customs Authority of the destination country depending on various factors such as the country of origin of the product purchased, local VAT rates, and local import taxes. It is the Buyer's responsibility to pay the costs incurred in the destination country at the request of the local authorities.

Seller is not obliged to comply with any non-contractual requirements, such as labeling or sector-specific requirements, set out in the national law of the Buyer's Member State for the Goods concerned, or Seller is not obliged to inform Buyer of such requirements.

The Buyer may exercise their rights enforcement options in accordance with this GTC.

The Seller may withhold the delivery of the Goods until he is satisfied that the price of the Goods and the delivery fee have been successfully and fully paid. Suppose the price of the Goods has not been paid in full (including in the case of, e.g., Goods paid by bank transfer, the Buyer transfers the purchase price (delivery fee) in the currency of his Member State and the conversion, and due to bank commissions and costs, the Seller does not receive the purchase price and shipping fee in full). In that case, the Seller may call the Buyer to supplement the purchase price.

To hand over the Goods, the Seller also provides the delivery options for Hungarian Buyers to non-Hungarian Buyers. If the Buyer may request the delivery of the Goods to Hungary territory or the territory of any other state in accordance with the GTC, the non-Hungarian Buyer may also request this in any of the delivery methods indicated in the GTC. If the Buyer can choose to receive the Goods in person with the Seller in accordance with the GTC, the non-Hungarian Buyer can also do so. Otherwise, a foreign Buyer may request to be able to arrange the delivery of the Goods abroad at his own expense. In the case of delivery in Hungary, the Customer does not have this right.

The Seller fulfills the order after paying the total purchase price of the goods and the shipping fee. If the Buyer fails to pay the shipping fee to the Seller or does not arrange its delivery by the agreed date, the Seller shall terminate the Contract and refund the pre-paid purchase price to the Buyer.

The Buyer has the opportunity to place an order at any time. The Seller shall confirm the Buyer's offer by e-mail no later than the working day following the day on which the Buyer's offer was sent. The Contract is concluded when the confirmation e-mail sent by the Seller becomes available to the Buyer in his mailing system. Please note that in many cases, automatic confirmations of orders are sent to SPAM. In such cases, it is the Customer's responsibility to find the confirmation e-mail; the Service Provider is not responsible for the arrival of the confirmation e-mails in the primary folder.

If the confirmation e-mail is not received from the Seller within 48 hours of sending the offeror's order at the latest, the offeror is released from the obligation to make a bid or to be contractually obliged.

The Seller reserves the right to refuse the order in justified cases, in particular in the following circumstances:

• the provision of false or incomplete information by the tenderer;
• provision violation of the GTC or any misuse of the personal data of the Service Provider, rights holders and/or other Users, the system of the Service or the Goods;
• the system has placed the order, but the product is already sold out or cannot be obtained on a given day,
• maximum order quantity is exceeded.

The Seller shall inform the offerer of the reason for the refusal by e-mail. If you have any questions about your order, please contact the info@grinsect-eng.promesapreview.hu e-mail address, and our colleague will contact you at one of the contact details provided.

The prices of the goods displayed on the Website are gross; in all cases, they include 27% value added tax, but not the delivery fee. However, the possibility that the Seller will adjust the prices for business policy reasons cannot be ruled out. The price changes are for the future, i.e., they do not cover contracts that have already been concluded.

Suppose the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract. In that case, the Seller offers the possibility of buying the Goods at an accurate price. The Buyer can decide to order the Goods at an accurate price or cancel the order without any adverse legal consequences.

You can choose one of the following payment options on our webshop:

Cash payment on delivery

When paying by cash on delivery, you must pay the delivery person for the ordered goods directly. Please prepare the exact amount – our colleague is not obliged to have a change. In addition, please check the correctness of the e-mail address and phone number provided before sending your order, as we will send you an e-mail notification before delivery, and our colleague may contact you by phone upon delivery.

Attention: Cash on delivery is only possible for orders placed within Hungary, up to a maximum value of HUF 50,000 (~ €130). When paying by cash on delivery, the amount of your order will be increased by an additional handling fee of HUF 300.

Online credit card payment

You may pay by credit card in HUF or Euro through the Barion system. Credit card details are not shared with the vendor. The service provider Barion Payment Zrt. is supervised by the Magyar Nemzeti Bank (Central Bank). License number: H-EN-I-1064/2013

Pre-payment via traditional bank transfer

After receiving your order, we will send you a confirmation e-mail and a proforma invoice with the details for the transfer.

Attention: if you do not receive the confirmation within 1 minute, check your SPAM folder!

How to make payment:

2. Enter the details required to complete the order in the transfer notice section (these details are necessary to complete the order):
   • the order number,
   • name of the person placing the order (please also indicate in the notice section if the person's name making the payment differs from the one placing the order)
3. Please make the transfer to the following account number:
   • For EUR payment:
   • BSF Systems Korlátolt Felelősségű Társaság
   • Erste Bank Hungary Zrt.
   • Bank account number: 11600006-00000000-99275871
   • IBAN number: HU36116000060000000099275871
   • SWIFT code: GIBAHUHB

1. • For HUF payment:
   • BSF Systems Korlátolt Felelősségű Társaság
   • Erste Bank Hungary Zrt.
   • Bank account number: 11600006-00000000-96914209
   • IBAN number: HU20116000060000000096914209
   • SWIFT code: GIBAHUHB

After making the payment, please send us your confirmation/proof of payment to sales@grinsect.com so we can start processing your order as soon as possible. The processing time for incoming transfers is 1 working day. Delivery shall only take place after the payment has been credited and processed.

Please note: If we do not receive the total amount of your order in our bank account within 3 working days, without confirmation of payment, your order will be automatically canceled.

The Service Provider must perform the Contract within seven days of receiving the order but within a maximum of 5 working days. Orders placed and confirmed after 17:00 are already counted as orders for the next day. In the event of a delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller fails to perform within the additional period, the Buyer is entitled to withdraw from the Contract.

Express delivery: When placing the order, the Buyer can also choose express delivery for an additional cost of HUF 300 gross when ordering certain products. In this case, the ordered products will be dispatched on the working day following placing the order. In the case of express delivery, the Service Provider undertakes to hand over the product for delivery no later than the working day following the order. Within Hungary, this means delivery within 48 hours of the order; however, in the case of a foreign order, the Service Provider only guarantees the Customer to send the parcel within 24 hours, given that it uses the services of a third, contracted party for parcel delivery.

The Seller undertakes the delivery of live animal products exclusively within the European Union, and in case of extreme weather, it reserves the right to fulfill the order beyond 5 working days or under special conditions (extra packaging) to guarantee the best possible quality of the herd. In such cases, the Seller always consults with the Buyer in advance.

The exact time of delivery of the ordered products may differ from the one indicated in the Contract depending on the destination country. In the case of delivery abroad, the Service Provider always contacts the Customer to arrange the exact delivery time. On the Service Provider's Website (Payment and delivery), the prices and deadlines for delivery abroad are for informational purposes only, they are not guaranteed.

Suppose the Service Provider does not fulfill its contractual obligation because the goods specified in the Contract are unavailable. In that case, it is obliged to inform the Customer immediately and to refund the amount paid by the Customer immediately, but no later than within 3 working days. However, fulfilling this obligation does not exempt the Service Provider from the other consequences of its breach of Contract.

The Service Provider delivers the ordered products by courier service – Magyar Posta Zrt., GLS Hungary Kft., XXL Courier, FedEx, own courier (hereinafter: Supplier), or the Customer has the opportunity to pick them up – up to a maximum value of HUF 50,000 – in person, during working hours, at the Service Provider's office (address: 1033 Budapest, Reményi Ede utca 3), for which it is necessary to make an appointment in advance. The Customer has the opportunity to book an appointment for personal collection through the Microsoft Booking system; the service provider always sends the access link to the system in the order confirmation e-mail. In case of an unsuccessful appointment, you can also make an appointment with our colleague by phone every weekday between 9.00 and 15.00 at the following phone number: +36 20 230 0478

The delivery price of the products that can be ordered is indicated on the Website every time. However, for some products, the Service Provider can only calculate the delivery price after individual requests for a quotation. The shipping fees displayed on the Payment and Delivery page are guaranteed in case of domestic delivery, in other cases, the final shipping fee is set individually in each case, both for orders from Hungary and from abroad.

The Service Provider will notify the Customer no earlier than 1 working day before delivery that his order is being prepared and on which day the delivery is expected. Performance shall be effected by delivery to the delivery address by the Buyer and handed over to the Buyer or its agent with written authorization. The risk of damage passes to the Buyer upon delivery.

As a delivery address, please provide an address where you can be sure of receiving the ordered product in the expected delivery period. In all cases, the Customer will be informed about the expected delivery period in the purchase process before finalizing the order.

The Buyer expressly acknowledges that the Customer shall bear the cost of delivery or other additional costs incurred in the event of incorrect or insufficiently detailed addressing, delivery, or other data or information.

In the case of a domestic package, if the first delivery attempt fails, the second delivery attempt is part of the basic service. If the second delivery attempt fails, the Supplier will return the package to the Service Provider. In this case, the Buyer acknowledges that the Seller will always invoice the Customer for the shipping and return costs.

When ordering a foster box product, the shipping cost is determined individually for domestic and foreign deliveries. After recording the intention to order through our webshop, the Service Provider will contact the Customer at the given notification address with a unique offer for delivery, after the written acceptance of which by the Customer, the order can be considered final.

In the case of delivery abroad, when the following products are added to the basket, the delivery fee is calculated individually, so after placing an intention to place an order in advance, the Service Provider will contact the Customer about the delivery details and the offer:

• Transport of live soldier fly products (larvae, pupae, eggs, 5-day larvae) to the EU Member States
• Territories outside the European Union: Processed products, breeding technology, and pet food

Please note: We do not undertake the transport of live soldier fly products outside the European Union!

The Buyer must check the integrity, number, and weight of the package and the product at the time of delivery and, if any, sign the receipt. In the case of quantity deficiency, damaged packaging, or product, the absence or defects must be recorded on the spot. In the absence of the recording of the minutes, the Service Provider does not accept any quantitative complaints, except if a video is made of the opening of the package, on which it is visible in good quality that the package was unopened at the start of the recording (all sides of the package are recorded), and the recording records the entire contents of the package and the reason for the complaint uncut. In other cases, the Service Provider does not accept subsequent complaints.

Please inspect the package before the delivery man at the time of delivery. When accepting the package, the delivered package is damaged in any way, it is obliged to record it together with the carrier. For damages that can be justified as a result of the transport, the transporter shall be liable for:

• GLS, Carrier: from the time of picking up the postal item to its delivery or delivery to the Customer (sender), provides compensation to the sender or addressee for damages attributable to it – in the event of injuries resulting from negligent, improper handling, partial or complete loss or destruction of the package

In the event of partial loss or damage to the package, if it is recognizable, it shall be indicated immediately upon delivery of the consignment or upon delivery of the consignment, from which the Parties shall draw up a claims report.

• XXL: In the case of delivery of damaged, dismantled consignments, the addressee must comment in the comment section of the consignment note upon receipt. In case of failure to do so, the Service Provider and its respective partners shall not be liable for any damages incurred in the consignment.

The Buyer acknowledges, and the Service Provider considers it mandatory for himself to pack the product according to the season, with the utmost security expected of him, before handing over the orders to the Supplier. In addition, the Service Provider declares that due to the nature of the product, it cannot completely eliminate mortality in live products, for which it does not take responsibility.

If you have previously ordered Goods without receiving them during delivery (excluding the case where you exercised your right of withdrawal) or the Goods have not returned to the Seller with a not wanted signal, the Seller will make the fulfillment of the order subject to the payment of the purchase price and delivery costs in advance.

The Seller may withhold delivery of the Goods until it is ensured that the price of the Goods has been successfully paid using the electronic payment solution (including in the case of Goods paid by bank transfer, where the Buyer transfers the purchase price in the currency of the Member State in which the goods are sold and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

The Seller shall supply the digital content or service exclusively to the Consumer. Unless otherwise agreed by the parties, the Seller shall supply the digital content or digital service to the Consumer without undue delay after the conclusion of the Contract, in the latest version available at the time of the conclusion of the Contract.

The Service Provider also sells digital data content, i.e., data produced or provided in digital form (hereinafter referred to as digital data content), through the Website. In the case of a sale, as provided for in this point, the digital data content is not sold on a tangible medium. By placing the order, the Consumer acknowledges that in case of the sale of digital data content, no physical product (CD, DVD, case, printed material) will be handed over to him. When ordering digital data content and paying the purchase price, the Buyer will receive a code to the e-mail address provided by him, using which he can download or activate the digital data content through the link provided in the e-mail or with the code alone.

The Buyer acknowledges that the downloading and activation of the digital data content, as well as the act itself, by which he can use the ordered digital data content, takes place on external websites/devices, which requires or may require internet access or a special device.

A sales contract concluded for the digital data content shall be deemed to have been executed if:

1. a) the digital content or any solution necessary to access it or to download it has been delivered to the Consumer or to a physical or virtual device selected by the Consumer for that purpose; or

(b) the digital service has become available to the Consumer or to a physical or virtual device selected by the Consumer for that purpose.

Where a digital content or digital service is supplied, the Seller should ensure that the Consumer is notified of and receives updates to the digital content or digital service, including security updates, that are necessary to maintain the conformity of the digital content or digital service with the Contract.

The above update shall be made available by the Seller during the contractual period of supply of the digital content or digital service if the Contract provides for a continuous supply over a specified period; or for a period of time reasonably acceptable to the Consumer, taking into account the type and purpose of the digital content or digital service, the circumstances in which the Contract was concluded and the provisions of the Contract, as well as the prevailing customs and practices of the parties concerned, where the Contract provides for a single supply or a series of individual acts of supply.

Where, based on the Contract, the digital content or digital service is supplied continuously over a period of time, the conformity of the digital content or digital service with the Contract should be ensured throughout the duration of the Contract.

According to Article 29(1)(m) of Government Decree, No 45/2014 (II.26.) on the detailed rules of contracts between the Consumer and the business, the Customer may not exercise his right of withdrawal in respect of the data content provided on a non-tangible data carrier.

The Buyer acknowledges that the GTC's warranty and/ or warranty rules must be interpreted in accordance with the special nature of the digital data content.

In connection with the use of digital content purchased from the Service Provider, the Buyer is obliged to comply with the obligations set out in these GTC and the Copyright and individual license conditions applicable to the given product. If the Buyer fails to comply with these obligations, he shall be liable for all damages and may also face criminal consequences.

Purchasers of digital content should be entitled to use the digital content, either directly or indirectly, only for personal use and for other non-economic or non-commercial gains. The Buyer is not entitled to copy or otherwise reproduce, make further copies, extract or change the purchased digital content. Access to digital content may be denied, or license use may be deactivated if the digital content has come into the possession of any user as a result of illegal activity.

Suppose the Consumer does not install the updates made available to him within a reasonable period of time. In that case, the Seller shall not be liable for lack of conformity of the goods resulting solely from the non-application of the relevant update, provided that:

(a) the business has informed the Consumer of the availability of the update and of the consequences of the Consumer's failure to install it; and

(b) the failure of the Consumer to install the update or the incorrect installation of the update by the Consumer is not due to a deficiency in the installation instructions provided by the business.

No unsatisfactory fulfillment can be identified if, at the time of the conclusion of the Contract, the Buyer was separately informed that a specific characteristic of the goods differs from the one described, and at the time of the conclusion of the sales contract, the Consumer separately, expressly accepted this deviation. Furthermore, the business does not perform incorrectly if it proves that the Consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and has informed the Consumer thereof in a clear and comprehensible manner prior to the conclusion of the Contract. Accordingly, the Consumer is obliged to cooperate with the Service Provider to ensure that the Service Provider can verify that the cause of the lack of conformity is the Consumer's digital environment, using the means that are technically available to it and require the least intervention for the Consumer.

Following Article 20 of Government Decree 45/2014 (II.26.), the Consumer has the right to withdraw without justification. The withdrawal period provided by Government Decree No 45/2014 (II.26.) is 14 days.

Please note that in this context, according to Section 8:1(1)(3) of the Civil Code, a Consumer is only a natural person acting outside the scope of their profession, self-employment, or business activity, so legal persons cannot exercise the right of withdrawal without justification!

The Consumer's right to withdrawal

(a) In the case of a contract for the sale of goods

(aa) the Goods,

(ab) in the case of the sale of several goods, if each of the goods is supplied at a different time, to the last goods supplied,

(ac) in the case of goods consisting of several lots or pieces, the last lot or piece supplied,

(ad) where the goods are to be supplied regularly within a specified period, the first service,

the Consumer or a third party other than the carrier designated by him may exercise it within fourteen days from the date of its receipt.

The above does not affect the Consumer's right to exercise his right of withdrawal between the date of conclusion of the Contract and the date of receipt of the Goods.

Suppose the Consumer has made an offer to conclude the Contract. In that case, the Consumer has the right to withdraw the offer before the conclusion of the Contract, which terminates the obligation to make an offer covering the conclusion of the Contract.

The Consumer may exercise his right of withdrawal provided for in Article 20 of Government Decree No 45/2014 (II.26.

The withdrawal right shall be enforced within the time limit if the Consumer sends his statement of withdrawal to the Service Provider within 14 days electronically to the info@grinsect-eng.promesapreview.hu e-mail address or by post to the address of BSF Systems Kft. at 6800 Hódmezővásárhely, Pál utca 50. The Consumer shall bear the burden of proving that he has exercised his right of withdrawal following the above provisions.

The Seller must confirm the Consumer's statement of withdrawal on an electronic data carrier after receipt.

Obligations of the Seller in the event of the Consumer's withdrawal

Suppose the Consumer withdraws from the Contract following Article 22 of Government Decree No 45/2014 (II.26). In that case, the Seller shall refund the full amount paid by the Consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after becoming aware of the withdrawal. If the Consumer expressly chooses a mode of transport other than the least costly standard, the Service Provider is not obliged to reimburse the resulting additional costs. In such a case, the Seller must refund up to the general shipping rates indicated on the Website.

The Seller shall refund the amount due to the Consumer in the same way as the payment method used by the Consumer. Based on the Consumer's express consent, the Seller may use another payment method for the refund, but the Consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay due to the bank account number or postal address provided by the Consumer incorrectly and/or inaccurately.

The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proved beyond a reasonable doubt that he has returned them; the earlier of the two dates shall be taken into account.

Return of the Goods and its cost

Suppose the Consumer withdraws from the Contract following Article 22 of Government Decree 45/2014 (II.26). In that case, he is obliged to return the Goods without delay, but no later than fourteen days from the notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return shall be deemed to have been completed in due time if the Consumer sends the Goods before the expiry of the deadline.

The Consumer is obliged to bear the direct cost of returning the Goods. The Goods must be returned to the Seller's address. Please note that we are not able to collect goods returned by cash on delivery or by port.

At the same time as the conclusion of the off-premises Contract, the Goods have been delivered to the Consumer, the Service Provider will return the goods at its own expense if, due to their nature, they cannot be returned by post.

The Consumer is liable only for depreciation resulting from use beyond the use necessary to establish the good's nature, characteristics, and functioning.

In the event of withdrawal from the Contract, the Consumer shall refrain from using the digital content or digital service and from making it available to third parties.

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

1. after the service has been fully performed; however, if the Contract imposes a payment obligation on the Consumer, this exception may be invoked only if the performance has begun with the express prior consent of the Consumer and the Consumer's knowledge that he loses his right of withdrawal once the business has fully performed the Contract;
2. in respect of goods or services whose price or price is subject to fluctuations that are beyond the control of the financial market undertaking and which are possible even during the period laid down for exercising the right of withdrawal;
3. in the case of goods which are not prefabricated and which have been produced on the instructions or at the express request of the Consumer or which are clearly personalized for the Consumer;
4. d) in respect of perishable Goods or Goods which retain their quality for a short period.
5. e) in respect of goods in sealed packages which, for health or hygiene reasons, cannot be returned after opening after delivery;
6. f) Goods which, by their nature, are inseparably mixed with other goods after delivery;

(...)

(m) in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the Consumer's express prior consent and the Consumer has, at the same time as giving that consent, declared that he acknowledges that he loses his right of withdrawal once fulfillment has begun

As stated above, the right of withdrawal does not apply to our live animal products (eggs, larvae, pupae) and digital data content due to the short life cycle of the black soldier fish species and additional hygiene risks. An exception to the hygiene risks is our processed premium insect products (insect meal and insect oil), which we are only obliged to take back in unopened, undamaged, original packaging.

Unless otherwise agreed in advance, the Service Provider must only reimburse the full purchase price to the Customer if the product is returned unopened, undamaged, unused, and intact packaging. The Buyer shall bear the costs arising from damage to the packaging. The Seller shall not be liable for any goods lost during return. The Seller shall not be liable for any loss of goods.

Refusal to take delivery of the parcel does not constitute an exercise of the right of withdrawal. In this case, both the delivery and return costs will be invoiced to the Customer in any case. In the event of non-payment, we will pursue our claim against the Customer in civil proceedings or through a claims management company. Other damages resulting from the refusal to accept the parcel, such as the death of live products, will also be borne by the Buyer.

The Goods and the performance must comply with Government Decree 373/2021 (30.VI.2021) at the time of fulfillment.

For the fulfillment to be deemed to be in conformity with the Contract, the Goods subject to the Contract must

1. a) it must comply with the description, quantity, quality, and type and have the functionality, compatibility, interoperability, and other characteristics specified in the Contract;

(b) be fit for any purpose specified by the Consumer and brought to the knowledge and acceptance of the undertaking by the Consumer at the latest at the time of the conclusion of the Contract;

(c) have all the accessories and instructions for use, including installation instructions, installation instructions, and customer service support, specified in the Contract; and

(d) provide upgrades as specified in the Contract.

In addition to the above, for fulfillment to be deemed to be in conformity with the Contract, the Goods covered by the Contract must

(a) be fit for the purposes for which the applicable code of conduct for the same type of service is required by law, technical standard, or, in the absence of a technical standard, by the applicable code of conduct;

(b) it must have the quantity, quality, performance, and other characteristics which the Consumer could reasonably expect, in particular in terms of functionality, compatibility, availability, continuity, and safety, which are normal for a service of the same type, taking into account any public statement, in particular in advertising or on a label, made by the undertaking, its representative or any other person in the supply chain, concerning the specific characteristics of the goods;

(c) have the accessories and instructions, including packaging or instructions for installation, which the Consumer could reasonably expect; and

(d) correspond to the characteristics and description of the goods the business presents as samples, models, or trial versions made available by the company before the Contract concludes.

The Goods need not conform to the public statement set out in (b) above if the Seller proves that he did not know and had no reason to know of the public statement;

the public statement had already been adequately corrected by the time of the conclusion of the Contract, or the public statement could not have influenced the decision of the person entitled to conclude the Contract.

Defective fulfillment of a contract for the sale of goods

The Seller is in defective fulfillment if the goods are inferior because they have been improperly installed, provided that

(a) the installation forms part of the Contract of sale and was carried out by the Seller or under the Seller's responsibility; or

(b) the installation had to be carried out by the Consumer, and the incorrect installation is the result of defects in the installation instructions provided by the Seller or, in the case of goods containing digital elements, by the provider of digital content or digital services.

Where the Contract of sale provides that the goods are to be installed by the Seller or installed under the Seller's responsibility, fulfillment is deemed to be completed by the Seller when the installation is completed.

Where, in the case of goods containing digital elements, the Contract of sale provides for the continuous supply of digital content or digital services for a specified period, the Seller is liable for any defect in the goods concerning the digital content or digital services if the defect

(a) in the case of a continuous supply for a period not exceeding two years, within two years of the completion of the goods; or

(b) in the case of a continuous supply of goods for a period of more than two years, during the entire duration of the continuous supply

or becomes apparent during the entire period of the supply.

Unless the contrary is proved, it shall be presumed that a defect discovered within one year from the date of performance of the goods existed at the time of execution unless such presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller guarantees the goods sold by him for different periods of time, depending on the type of goods, under the legislation in force.

The Seller's warranty and guarantee liability shall be governed by Act V of 2013 on the Civil Code (hereinafter referred to as the "Civil Code") and Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, under which the Seller shall be obliged to provide warranty by the provisions of Section 1. (e.g., technical goods, tools, machines) and their accessories and components (hereinafter collectively referred to as consumer goods) within the scope specified therein.

The Customer may, as a general rule, claim for repair or replacement under his right of guarantee, or have the defect repaired or replaced, or have it repaired or replaced, at the expense of the debtor, or claim a price reduction, or ultimately withdraw from the Contract, if the debtor has not undertaken to repair or replace the goods, cannot fulfill his obligation within a reasonable period of time and without prejudice to the interests of the creditor, or if the creditor's interest in repair or replacement has ceased.

In the case of purchases made on the Website, a replacement request may be made within three working days for new consumer durables covered by Government Decree 151/2003 (22.IX.), according to which, if the replacement request is made within the three working days, the Seller shall be deemed to have already been defective at the time of sale and shall replace the Goods without further action.

The Buyer may also, at his option, submit his repair request directly to the Seller's head office, premises, branch, or repair service indicated by the Seller on the warranty ticket.

In case of a repair, the Seller shall endeavor to repair within 15 days. The time limit for repair shall start to run on receipt of the consumer goods. If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected time for the repair or replacement.

Consumer goods covered by the compulsory warranty under Government Decree 151/2003, which are fixed, weigh more than 10 kg, or cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal, and return shall be carried out by the undertaking or, in the case of a request for repair made directly to the repairer by the repairer.

If during the warranty period, the first repair of the consumer goods by the Seller establishes that the goods cannot be repaired, the Seller shall replace the goods within eight days unless the Buyer has provided otherwise. If the consumer goods cannot be replaced, the Seller shall reimburse the purchaser within eight days of the purchase price indicated on the proof of payment of the price of the consumer goods presented by the Consumer, i.e., on the invoice or receipt issued under the VAT Act.

If the Seller is unable to repair the consumer goods within 30 days:

- if the Buyer has agreed, the repair may be carried out at a later date,

- if the Buyer does not agree to the repair being carried out at a later date or has not made a declaration to that effect, the consumer goods must be replaced within eight days of the expiry of the 30 days without result, or, if the consumer goods cannot be replaced, the sale price shown on the invoice or receipt for the consumer goods must be refunded to the Buyer within eight days of the expiry of the 30 days without result.

If the consumer goods fail for the 4th time, the Customer is entitled to:

- to apply to the Seller for repair, or

- instead of the claim for repair, to request the Seller to reduce the purchase price proportionately according to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, or

- to have the goods repaired or otherwise corrected at the Seller's expense instead of the claim for repair according to Section 6:159 (2) b) of Act V of 2013 on the Civil Code, or

- if the Buyer does not exercise or has not declared these rights (repair, price reduction, and other remedies at the Seller's expense), the consumer goods must be replaced within 8 days. If the consumer goods cannot be replaced, the sales price indicated on the invoice or receipt for the consumer goods must be refunded to the Buyer within 8 days.

Warranty claims can be enforced during the warranty period, following Government Decree 151/2003 (IX. 22.):

151. 151.1.1. one year for a sales price of HUF 10 000 but not exceeding HUF 100 000,
152. two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
153. three years if the sale price is above HUF 250 000.

Failure to comply with these time limits shall result in the loss of rights; however, in the event of repair of the consumer goods, the warranty period shall be extended from the date of delivery for repair by the period during which the Customer could not use the consumer goods for their intended purpose due to the defect.

The warranty period shall begin on the date of delivery of the consumer goods to the Buyer or, if the installation is carried out by the Seller or his agent, on the installation date. If the Buyer puts the consumer goods into service more than six months after delivery, the starting date of the warranty period shall be the delivery date of the consumer goods.

The Supplier undertakes to pack the goods ordered with the most excellent care and diligence that it can be expected to take. However, we cannot be held responsible for any mortality that may occur during the delivery of our live animal products due to the weather or the delivery conditions.

In the event of a defect in a movable item (Goods), you may, at your option, claim the accessories warranty or the product warranty.

Accessories Warranty

In the event of unsatisfactory fulfillment by the Seller, you may assert a claim against the Seller for a warranty of the goods by the rules of the Civil Code and, in the case of consumer contracts, by the laws of Government Decree 373/2021 (30.VI.).

You may, at your option, request repair or replacement unless the remedy of your choice is impossible or would involve disproportionate additional costs for the Seller. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price, or you may have the defect repaired or replaced at the Seller's expense, or, as a last resort, you may withdraw from the Contract.

The Consumer must place the goods at the Seller's disposal to have them repaired or replaced. The Seller must ensure the return of the replaced goods at his own expense.

The Seller may refuse to bring the goods into conformity with the Contract if repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all the circumstances, including the value of the goods in their original state and the seriousness of the lack of conformity.

The reduction of the consideration shall be proportionate if it is equal to the difference between the value of the goods to which the Consumer is entitled in the case of performance of the Contract and the value of the goods received by the Consumer.

In the case of a contract between a Consumer and a business for the sale of goods that are movable goods or the supply of digital content, the Consumer may not, in the exercise of his rights under the accessory warranty, remedy the defect himself or have it remedied by another person at the Seller's expense.

The Consumer's right of accessory warranty to terminate the sales contract may be exercised by means of a declaration addressed to the Seller expressing the decision to terminate. If the Consumer wishes to terminate the sales contract on unsatisfactory fulfillment, the burden of proving that the defect is insignificant shall lie with the Seller.

He may transfer his right to a warranty of convenience to another, the cost of such transfer being borne by the Buyer, unless it was justified or the Seller has given reasons.

In the case of a consumer contract, it shall be presumed, unless the contrary is proved, that the defect in the goods and the goods incorporating digital elements, discovered within one year of the date of performance of the Contract, existed at the time of fulfillment of the goods unless such presumption is incompatible with the nature of the goods or the nature of the defect.

For purchasers who are not consumers, the validity period of the right to claim under the warranty of replacement is 1 year from the date of delivery.

You are obliged to report the defect as soon as you discover it. A defect notified within 2 (two) months of the discovery of the defect shall be deemed to have been notified without delay. However, you should note that you may not claim any rights to claim for defects beyond the two-year limitation period from the date of performance of the Contract.

Please also note that you may not make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but you will have the rights under guarantee irrespective of your warranty rights.

Product Warranty

As a product warranty claim, the Customer may only request the repair or replacement of the defective goods.

The goods are deemed to be defective if they do not meet the quality requirements in force at the time of their placing on the market or if they do not have the characteristics described by the Service Provider (manufacturer).

A product warranty claim may be made within two years of the date the Goods were placed on the market by the manufacturer. After this period, this right shall be lost.

You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the Customer must prove that the product is defective.

The manufacturer (distributor) is only released from his product warranty obligation if he can prove that:

- the Goods were not manufactured or put into circulation in the course of his business, or

- the defect was not detectable according to the state of science and technology at the time of placing on the market, or

- the defect in the Goods is due to the application of a law or a mandatory requirement of a public authority.

Please note that you may not assert a warranty claim for accessories and a product warranty claim for the same defect at the same time and in parallel. However, if your product warranty claim is successful, you may assert your accessories warranty claim against the manufacturer for the replaced Goods or repaired parts.

Hódmezővásárhely, 12. 09. 2022.